Support
Frequently Asked Questions
Clear answers for choosing, ordering, and enjoying your VibeLove pieces.
Where do you ship?
We currently ship to the United States and Canada. Available destinations, shipping costs, and delivery estimates are shown before checkout.
Is your packaging discreet?
Yes. Orders are prepared in discreet packaging without product details shown on the outside.
What payment methods do you accept?
Available payment methods are displayed during checkout before your order is confirmed.
Can I return an item?
Return eligibility, hygiene requirements, and the return window depend on the product and are explained in our Returns policy.
How should I clean and store my product?
Follow the care guidance provided on the product page. Clean products according to their material and keep them fully dry before storage.
How do I choose the right product?
Start with the product details, intended use, intensity, material, and dimensions. The Edit also offers practical guidance for choosing with more confidence.
Will my order information stay private?
We only use the information needed to process and support your order. See our Privacy Policy for more details.
How can I stay updated with VibeLove?
Join the VibeLove list for new pieces, collection notes, and useful guidance. You can unsubscribe at any time.